Sub-operators
Last updated 11 November 2026
These are the companies that process personal information for Hello by Kinilo, as clause 6 of the operator agreement describes. Practices are told by email at least 30 days before one that handles patient information is added or replaced.
| Sub-operator | What it does | Information | Where |
|---|---|---|---|
| Cloudflare, Inc. (United States) | Runs Hello and stores its databases and backups | All information in Hello | Practice databases and backups in the European Union |
| Resend (United States) | Sends sign-in, alert and notice emails | Practice users' names and emails; never patient names or message wording | United States |
| Paystack (South Africa; a Stripe company) | Card payments for subscriptions | Practice owners' billing details; no patient information | South Africa and other countries where Paystack operates |
| Domains.co.za (South Africa) | Hosts the hello@kinilo.co.za mailbox | What practices and others write to us by email; we ask that no patient information is sent this way | South Africa |
Not our sub-operators
Meta Platforms, Inc. carries WhatsApp messages under each practice's own agreement with Meta. Appointment systems a practice connects, such as Cliniko, Bookem, Google Calendar or Microsoft Outlook, are the practice's own operators; Hello exchanges information with them only on the practice's instruction, using the practice's own credentials.